Tip Top Teaching Limited
Last updated: July 2026

1. Introduction

Tip Top Teaching Limited (“we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you:

• Visit our website
• Make an enquiry
• Book a free assessment
• Become a customer
• Receive tuition services from us
• Contact us by telephone, email or social media

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Tip Top Teaching Limited is a company registered in England and Wales.

Company Number: 17212538

Registered Office:
1A Finkle Street
Carlisle
Cumbria
CA3 8UU

Email: tiptopteachinglimited@outlook.com

Telephone: 07359 194133

Data Controller

Tip Top Teaching Limited is the Data Controller responsible for the personal information we collect and process.

3. Information We Collect

Depending on how you interact with us, we may collect the following information.

Parent or Guardian Information

• Name
• Postal address
• Email address
• Telephone number
• Billing information
• Payment history
• Records of communications with us

Student Information

• Name
• Date of birth
• School year
• School attended (where relevant)
• Assessment results
• Academic progress
• Attendance records
• Tutor notes
• Learning objectives
• Any additional information you choose to provide to support your child’s learning

Website Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of visits
• Time spent on our website
• Cookie information (please see our Cookie Policy)

4. How We Use Your Information

We use your information to:

• Respond to enquiries
• Arrange and deliver assessments
• Provide tuition services
• Monitor student progress
• Communicate with parents and guardians
• Process payments
• Provide customer support
• Improve our services
• Meet our legal and regulatory obligations
• Protect the welfare of students where safeguarding concerns arise

5. Lawful Basis for Processing

Under the UK GDPR we process personal information using one or more of the following lawful bases:

Contract

To provide the tuition services you have requested.

Legitimate Interests

To manage and improve our business, communicate with customers and ensure the effective delivery of our services.

Legal Obligation

To comply with legal, regulatory or safeguarding obligations.

Consent

Where required, such as for marketing communications. You may withdraw your consent at any time.

6. Children’s Data

As an education provider, we process personal information relating to children.

In most cases, this information is provided by a parent or legal guardian.

We only collect information that is necessary to provide safe, effective and appropriate educational support.

7. How We Protect Your Information

We take appropriate technical and organisational measures to protect your personal information, including:

• Password-protected systems
• Secure cloud storage
• Restricted staff access
• Secure payment processing
• Regular software and security updates
• Confidentiality obligations for staff
• Appropriate data backup procedures

While no online system can guarantee absolute security, we continually review and improve our security measures.

8. Who We Share Information With

We never sell your personal information.

Where necessary, we may share information with trusted third parties, including:

• Payment providers
• Website and IT service providers
• Email and communication providers
• Cloud storage providers
• Professional advisers (such as accountants or legal advisers)
• Regulatory bodies or law enforcement agencies where required by law

All third parties are required to process personal information securely and only for the purposes for which it is shared.

9. International Transfers

Some of the technology providers we use may process personal information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection legislation.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Meet legal and regulatory obligations
• Resolve disputes
• Maintain appropriate educational records

When personal information is no longer required, it is securely deleted or anonymised.

11. Your Rights

Under the UK GDPR you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (where applicable)
• Restrict the processing of your information
• Object to certain types of processing
• Request a copy of your information in a portable format
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details above.

12. Marketing

From time to time we may send you information about our services, educational resources, news or events.

Where required by law, we will only send marketing communications where you have given your consent.

You can unsubscribe from marketing communications at any time.

13. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

Please see our separate Cookie Policy for further information.

14. Complaints

If you have any concerns about how we handle your personal information, please contact us first so we can try to resolve the matter.

You also have the right to make a complaint to:

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk

Telephone: 0303 123 1113

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations.

The latest version will always be available on our website and will show the date it was last updated.